Privacy Policy

Privacy Policy

This Privacy Policy explains how Essntl Clo collects, uses, stores and protects your personal information when you visit our website, make a purchase or otherwise interact with our Shopify store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Essntl Clo.

For the purposes of applicable data protection laws, Essntl Clo is responsible for the personal information collected through this website.

You can contact us at:

Email: essntlclo1@outlook.com

2. Information We Collect

When you visit our website or place an order, we may collect personal information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and purchase information
  • Payment and transaction information
  • IP address
  • Device and browser information
  • Website activity and browsing behaviour
  • Marketing preferences
  • Communications you send to us

Payment card details are generally processed securely by Shopify or our payment providers and are not stored directly by us.

3. How We Collect Your Information

We may collect your personal information when you:

  • Place an order
  • Create an account
  • Sign up for marketing emails or SMS messages
  • Contact customer service
  • Submit a review or form
  • Browse or interact with our website
  • Participate in promotions, competitions or surveys

We may also receive information from third-party service providers that help us operate our store.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Process payments, refunds and returns
  • Communicate with you about your order
  • Provide customer support
  • Prevent fraud and protect our website
  • Improve our products, services and website
  • Understand how customers use our website
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Comply with legal, tax and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

5. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your personal information may be processed by Shopify as part of providing its services to us.

Shopify has its own privacy practices and policies relating to how it processes personal information.

6. Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Royal Mail
  • DHL
  • Fulfilment and warehouse providers
  • Email and SMS marketing providers
  • Analytics providers
  • Fraud prevention and security providers
  • Professional advisers such as accountants or legal advisers
  • Government, regulatory or law enforcement authorities where required by law

We only share information where reasonably necessary and expect service providers to handle personal information securely.

We do not sell your personal information.

7. Payment Information

Payments made through our website are processed using secure third-party payment providers.

We do not normally have access to your complete payment card details.

Payment providers may collect and process your information in accordance with their own privacy policies.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites operate and may allow us to:

  • Remember your preferences
  • Keep items in your shopping basket
  • Understand website traffic and performance
  • Improve your browsing experience
  • Measure the effectiveness of advertising
  • Provide personalised marketing where permitted

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You may also be able to control cookies through your browser settings.

9. Marketing

If you choose to receive marketing communications from us, we may send you information about:

  • New products
  • Product launches
  • Promotions
  • Offers
  • Sales
  • Brand updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails.

You may also contact us at essntlclo1@outlook.com to update your marketing preferences.

10. Advertising and Analytics

We may use third-party analytics and advertising tools to understand how visitors interact with our website and to improve our marketing.

These services may use cookies or similar technologies to collect information about your activity.

Where required, these technologies will only be used after you have provided appropriate consent.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

We may also retain certain information for longer where required for legal, tax, accounting, fraud prevention or regulatory purposes.

12. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or the country where you live.

Where required by applicable law, appropriate safeguards will be used to protect personal information transferred internationally.

13. Your Rights

Depending on where you live, you may have rights over your personal information.

These may include the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Request deletion of your personal information
  • Restrict how your information is used
  • Object to certain types of processing
  • Request a copy of your information in a portable format
  • Withdraw consent where processing is based on consent
  • Object to direct marketing

To exercise any of these rights, contact us at essntlclo1@outlook.com

We may need to verify your identity before completing your request.

14. UK Data Protection Rights

If you are based in the United Kingdom, your personal information may be protected under the UK General Data Protection Regulation and the Data Protection Act 2018.

You may also have the right to complain to the UK data protection regulator if you believe your personal information has been handled incorrectly.

We encourage you to contact us first so we can try to resolve any concerns.

15. Children’s Privacy

Our website and products are not intended to knowingly collect personal information from children where parental or guardian consent would be required by applicable law.

If you believe a child has provided us with personal information improperly, please contact us.

16. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

17. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or how we process personal information.

The latest version will always be available on this page.

19. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Essntl Clo

Email: essntlclo1@outlook.com