Terms & Conditions
Terms & Conditions
These Terms & Conditions govern your use of our website and any purchases made through our online store. By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions.
Please read them carefully before using our website.
1. About Us
This website is operated by Essntl Clo
Throughout the website, the terms “we”, “us” and “our” refer to Essntl Clo.
You can contact us at:
Email: essntlclo1@outlook.com
2. Using Our Website
By using our website, you confirm that you are legally capable of entering into a binding agreement.
You agree not to use our website or products for any unlawful or unauthorised purpose.
You must not attempt to interfere with the security, operation or functionality of our website.
We reserve the right to refuse service, restrict access or cancel orders where we reasonably believe there has been fraudulent, abusive or unlawful activity.
3. Products
We make every reasonable effort to display our products as accurately as possible.
However, colours, sizing and appearance may vary slightly depending on your device, screen settings or manufacturing variations.
All products are subject to availability.
We reserve the right to discontinue, modify or limit quantities of any product at any time without prior notice.
4. Product Information & Pricing
We aim to ensure that all product descriptions, prices and information on our website are accurate.
However, errors may occasionally occur.
If we discover an error relating to the price or availability of an item you have ordered, we may contact you to provide the option of continuing with the corrected information or cancelling your order.
All prices displayed on our website are in GBP (£) unless otherwise stated.
5. Orders
When you place an order, you are making an offer to purchase the products in your basket.
Your order is not considered accepted until we have confirmed and processed it.
We reserve the right to refuse or cancel an order where necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Incorrect pricing or product information has been displayed
- We suspect fraudulent activity
- Shipping restrictions prevent us from fulfilling the order
If we cancel an order after payment has been taken, you will receive a refund for the cancelled amount.
6. Payments
Payment must be made using one of the payment methods available at checkout.
You confirm that you are authorised to use the payment method provided.
Payments may be processed by third-party payment providers, including payment services made available through Shopify.
We do not control the terms or policies of third-party payment providers.
7. Shipping & Delivery
Shipping rates and delivery options are shown at checkout and are also detailed in our Shipping Policy.
Estimated delivery times are provided as a guide and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs processing, severe weather, strikes or other disruptions.
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping Policy for full delivery information.
8. International Orders
International orders may be subject to customs duties, import taxes and other fees imposed by the destination country.
Unless otherwise stated, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities.
9. Returns, Refunds & Exchanges
Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy.
Please review that policy before making a purchase.
Nothing in our Returns & Refunds Policy or these Terms & Conditions affects any statutory rights you may have under applicable consumer law.
10. Order Cancellations
If you wish to cancel or amend an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or dispatch.
Where applicable, your statutory cancellation rights remain unaffected.
11. Promotions & Discount Codes
From time to time, we may offer promotional discounts, sales or discount codes.
Unless otherwise stated:
- Promotions cannot be combined
- Discount codes cannot be exchanged for cash
- Promotions may be withdrawn or amended at any time
- Discount codes may be subject to expiry dates, minimum spend requirements or product exclusions
We reserve the right to cancel or reject promotional discounts that have been used fraudulently or in breach of the promotion’s terms.
12. Intellectual Property
All content on our website, including our brand name, logos, product images, photographs, graphics, designs, text and other materials, is owned by or licensed to Essntl Clo, unless otherwise stated.
You may not reproduce, copy, distribute, modify, sell or commercially exploit any content from our website without our prior written permission.
13. User Content
If you submit reviews, photographs, comments or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, abusive, defamatory, misleading, offensive or infringes another person’s rights.
Where permitted by law, we may use content submitted to us for purposes connected with operating and promoting our business.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Accessing third-party websites is at your own risk and may be subject to separate terms and policies.
15. Website Availability
We aim to keep our website available and operating correctly, but we cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or restrict access to the website for maintenance, updates or circumstances beyond our reasonable control.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable or for business losses arising from your use of our website or products where you are purchasing as a consumer.
Your statutory rights are not affected.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in that policy.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will take effect when the updated version is published on our website.
We recommend reviewing this page periodically to stay informed of any updates.
19. Governing Law
These Terms & Conditions are governed by the laws applicable in the country in which our business is established.
If Essntl Clo is based in the United Kingdom, these Terms will generally be governed by the laws of England and Wales, unless applicable consumer law provides otherwise.
20. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Essntl Clo
Email: essntlclo1@outlook.com