Returns & Refunds

Returns & Refunds Policy

We want you to be happy with your purchase. If for any reason you’re not completely satisfied, please review our returns policy below.

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn and in its original condition
  • Have all original tags and packaging attached
  • Be accompanied by proof of purchase or your order number

Items that are returned worn, damaged, used, washed or without their original packaging may not be accepted.

To start a return, please contact us at essntlclo1@outlook.com with your order number and reason for the return.

Return Shipping

Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service when returning your order, as we cannot be held responsible for returned parcels that are lost in transit.

Original delivery charges are non-refundable unless the order arrived faulty, damaged or incorrect.

Please do not send any items back to us without contacting us first.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like a different size, colour or item, please contact us at essntlclo1@outlook.com

Where possible, we will be happy to arrange an exchange subject to stock availability.

Alternatively, you may return the original item for a refund and place a new order.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged or you have received the wrong product, contact us as soon as possible at essntlclo1@outlook.com and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging where applicable

We will review the issue and arrange an appropriate replacement or refund where applicable.

Cancellations

If you wish to cancel or amend an order, please contact us as soon as possible at essntlclo1@outlook.com